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customercare@shridhanwantri.com

Shipping Policy - Shree Dhanwantri Herbals

At Shree Dhanwantri Herbals, products sold by us may attract shipping charges. The shipping charges are not fixed and depend on various factors like nature / category of your product, which location dispatched to / from, gross weight of the product, etc. This amount will be over and above the value of the product that you see on our Website.

The shipping charges on your order will be informed before your order is being placed at Shree Dhanwantri Herbals. If you are placing your order through our call center, the order taker will mention the shipping charges. If it's via web, the shipping charges would reflect on the shopping cart / payment page.

We are committed to deliver each and every order accurately, in good condition, and always on time. Below are some more shipping related points:

  • Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • We make our best efforts to ensure that each item in your order is shipped out by us within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured where there is a heavy demand.
  • We ship out orders on all week days (Monday to Saturday), excluding Sundays OR Public Holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only make shipments through reputed courier agencies.
  • We strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product is not in good condition or if the packaging is tampered or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and immediately intimate to our customer care executives at 0183-5089000 or write an e-mail to customercare@shridhanwantri.com mentioning your order details. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items will be shipped with an invoice of Shree Dhanwantri Herbals. In case, the same is not received, you may intimate to our customer care executives at 0183-5089000 or write an e-mail to customercare@shridhanwantri.com mentioning your order details.